Account and profile data
Name, username, email address, phone number, account role, profile details and authentication records.
PRIVACY AT TIMESPACK
Privacy & Cookies Policy
This policy explains how TIMESPACK INTERNATIONAL SDN. BHD. collects, uses, protects and shares information when you use the TimesPack website, mobile applications and related services.
WHO WE ARE
TimesPack as the platform operator
TimesPack is operated by TIMESPACK INTERNATIONAL SDN. BHD. in Malaysia. This policy applies to customers, riders, drivers, couriers, merchants, service providers, website visitors and other users of the TimesPack platform.
Questions about this policy or your personal data may be sent to [email protected].
INFORMATION
Information we may collect
The information collected depends on the TimesPack services and features you use.
Booking and transaction data
Ride, delivery, food, shopping and service request details, addresses, order records, payment references, receipts, refunds and support history.
Location and device data
Pickup and destination coordinates, service area, device information, IP address, application events, notification tokens and security logs.
Provider verification data
Identity, licence, vehicle, business, qualification and compliance information submitted by riders, merchants and service providers.
Communications
Messages, enquiries, complaints, ratings, reviews and other communications sent to TimesPack or through platform features.
Website usage data
Pages viewed, referral information, language choice and interactions collected through logs, cookies and analytics technologies.
HOW DATA IS USED
Why we use information
TimesPack may use information to:
- Create and manage accounts and portal access.
- Process bookings, orders, deliveries, payments, refunds and withdrawals.
- Connect customers with riders, merchants and service providers.
- Provide navigation, notifications, receipts and customer support.
- Prevent fraud, abuse, unauthorised access and unsafe activity.
- Meet legal, regulatory, financial and record-keeping obligations.
- Measure and improve platform reliability, performance and usability.
- Display and measure advertising where permitted.
SHARING
When information may be shared
Platform participants
Relevant booking or order information may be shared with customers, riders, merchants or service providers to complete a requested service.
Technology partners
Information may be processed by hosting, mapping, messaging, analytics, payment, security and customer-support providers that help operate TimesPack.
Legal and safety needs
Information may be disclosed where required by law, lawful authority, dispute handling, fraud prevention or the protection of users and the public.
COOKIES & ADVERTISING
Cookies, analytics and Google AdSense
TimesPack may use cookies and similar technologies for essential site functions, security, preferences, analytics, performance measurement and advertising.
Third-party vendors, including Google, may use cookies or similar technologies to serve and measure advertisements based on a user's visits to this and other websites. Advertising may be personalised or non-personalised depending on consent, location, account settings and applicable requirements.
Where required, TimesPack will request consent through an appropriate consent management process before non-essential cookies or personalised advertising technologies are used.
CONTROL & RETENTION
Your choices and our retention practices
Access and correction
You may update available profile information or contact TimesPack to request access to or correction of personal data, subject to verification and applicable requirements.
Account closure
Registered users may request account closure. Certain financial, transaction, safety and legal records may need to be retained after an account is disabled.
Retention
Information is retained only for as long as reasonably needed for platform operations, safety, disputes, accounting, legal compliance and the purposes described in this policy.
SECURITY & UPDATES
Protecting information
TimesPack uses administrative, technical and organisational safeguards intended to protect information. No internet service or storage system can guarantee absolute security.
This policy may be updated when services, technologies or legal requirements change. The latest version will be published on this page with its effective date.
Questions about your privacy?
Contact TimesPack for privacy enquiries, data requests or account-related assistance.
Email TimesPack