Driver and courier verification
Applications can include identity, licence, vehicle and relevant compliance documents for review before approval.
TRUST & SAFETY
Building a platform people can use with greater confidence.
Safety is shared by customers, riders, merchants, service providers and TimesPack Operations. Our systems support verification, monitoring, clear records and issue review.
PLATFORM SAFEGUARDS
Checks designed for different participants
No digital platform can remove every risk. TimesPack uses role-specific checks and operational controls to reduce avoidable risk and support investigations when something goes wrong.
Merchant approval
Merchant profiles and verification information are reviewed before approved stores and products become available.
Service provider review
Professional profiles can include identity, qualification and service-category information for Operations review.
Account protection
Secure sessions, protected credentials and role-based access help limit unauthorised access to customer and operational functions.
Operational records
Booking, status, payment, wallet and audit records support reconciliation, support handling and investigation.
Location-aware service
Supported bookings use location details to connect customers with relevant service availability and trip progress.
YOUR PART
Simple actions improve safety
- Confirm booking, merchant or provider details before proceeding.
- Keep communication and transactions within supported TimesPack flows where available.
- Do not share passwords, verification codes or sensitive identity information with other users.
- Report suspicious behaviour, incorrect charges or safety concerns with relevant evidence.
- For immediate danger, contact the appropriate Malaysian emergency service first.