Customer support
Include your username, order or booking reference, service type, date and a concise description of the issue.
Email support →CONTACT TIMESPACK
Tell us how we can help.
Contact TIMESPACK INTERNATIONAL SDN. BHD. for platform support, participant applications, partnerships and company enquiries.
[email protected]CHOOSE A TOPIC
Send the details we need to assist
Using a clear email subject and including the relevant reference helps the TimesPack team understand your enquiry.
Merchant enquiries
Ask about merchant onboarding, verification, store setup, food menus or shopping products.
Contact merchant team →Rider and courier enquiries
Ask about registration, KYC review, vehicle information, jobs, earnings or account access.
Contact rider team →Service provider enquiries
Ask about professional onboarding, qualification review, categories, quotations or provider access.
Contact provider team →Business partnerships
Introduce your organisation, proposed collaboration, target area and the value you want to create with TimesPack.
Discuss a partnership →Media and company enquiries
State your publication or organisation, deadline, topic and the specific information requested.
Contact the company →BEFORE YOU EMAIL
Protect your account information
TimesPack support does not need your password or one-time verification code. Do not email full payment credentials, identity document numbers or other unnecessary sensitive information.
For an immediate threat to personal safety, contact the appropriate Malaysian emergency service before sending a support email.